Differentiating a carrier-grade service offering

Why should any customer choose your service over that of your competitors? Providers seek to differentiate their offerings in many ways, but the really important feature is not so much added functionality as how well each function is implemented and the quality of experience it providers the end-users. Firstly, there must be some way to measure and quantify Carrier Ethernet or MPLS service parameters to be sure they meet the required availability, reliability and performance requirements for end-to-end voice, video, data or converged services. You cannot guarantee levels and qualities…

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