Telco Systems announces Lifecycle Support Program to ease Ethernet service deployment
May 17, 2011
Mansfield, MA. — May 17, 2011 — Telco Systems, a multi-service Carrier Ethernet access and demarcation solution provider, today announced a customizable support program for telecommunications service providers to assist in the design, deployment and optimization of Ethernet services. The newly launched Lifecycle Support Program provides expert support for Telco System’s field-proven Ethernet solutions as well as support for specific technologies, protocols and standards.
The Lifecycle Support Program provides a range of services for network planning and design, provisioning, monitoring, management and optimization. Specific services and support offerings include:
- Initial Installation and Turn-up: On-site Telco Systems experts assist with first time installation and turn-up of the customer’s network. This service includes customized configuration and scripts for each Telco Systems device as well as assistance with setting up Telco Systems EdgeGenie Service Management System to simplify deployments.
- Network Design and Planning: This service provides expert analysis of a customer’s specific requirements such as: network resiliency/protection; QoS & SLA scheme; service creation; resource management; addressing scheme; and clock synchronization. Detailed network diagrams and reports will be provided, addressing traffic types; service; SLA; configurations; and description of features and services in the suggested solution.
- Training and Certification: Provides face-to-face, hands-on technical training for the following technologies – EdgeGenie Service Management Platform; OAM; Synchronization; Multiservice evolution and MPLS. Telco Systems experts will also provide troubleshooting techniques for all Telco Systems products.
- Network Analysis and Optimization: Provides on-site network expertise to periodically review, analyze and fine-tune deployed Telco Systems devices. This service includes recommendations for network improvements that may offer re-commissioning current Telco Systems products, upgrading current products or upgrading to new products.
Telco Systems realizes that purchasing the right equipment is not enough to meet the solution that best fits their customers. Strong support services such as the Lifecycle Support Program gives customers the technical know-how to take full advantage of the technologies they purchased from Telco Systems and ensures they work seamlessly with technologies they have in place from other vendors.
“Telco Systems’ Lifecycle Support Program eases the deployment of new Ethernet services, reduces the time to market, and minimizes training requirements of personnel,” said Avi Cohen, executive vice president of marketing and business development at Telco Systems. “This program is a true asset as it will free up our customers’ internal resources to focus on their core businesses.”
“Telco Systems’ Professional Service team went beyond normal training to familiarize us with new Ethernet technologies and assist us in the planning and design phase of our backhaul network,” stated David Niblett, lead network administrator at Gainesville Regional Utilities in Florida. “They were always onboard during the installation process matching the equipment configurations to the customer requirements, as well as isolating, troubleshooting and fixing any issue as we transitioned from the test network to live customer traffic. Our customer, a major mobile operator, was extremely pleased with the quick response time to issues.”
About Telco Systems
Telco Systems is a leader in innovative, multi-service Carrier Ethernet access and demarcation solutions to enable carriers and service providers to deploy highly reliable and manageable Ethernet services to both business and residential subscribers. These solutions support a cost effective evolution to a service-assured all IP/Ethernet network and enable service providers to introduce new services to capture additional revenue by supporting mixed services across a carrier Ethernet network.
Telco Systems is a wholly owned subsidiary of BATM Advanced Communications (London stock exchange ticker symbol: BVC). For more information, please visit Telco Systems' web site at http://www.telco.com.
Matthew McCarthy, PAN Communications
Raylene Kadrmas, Telco Systems