Customer Service Offerings

Telco Systems is committed to delivering supreme support services, professional services and training assistance. The company's multi-level service offerings enable you to opt for the service suite most suitable for your network and business needs so that you can successfully apply and manage Telco Systems' networking solutions.

Telco Systems service offerings provide TAC support, software updates and various levels of hardware repair and replacement. The company's offerings are detailed below:

TAC-S: Technical Assistance & SW Upgrades 9 X 5 (GMT +2 time zone) standard working hours, or 24x7 web/email access to Telco Systems' support system for opening a new support call, tracking and updating existing calls. Configuration assistance and troubleshooting of Telco Systems' devices Access to Telco Systems' support site for downloading software version upgrades, software updates (patches) and product documentation.

Silver: Support Package 9 X 5 (GMT+2 time zone) standard working hours, web/email access to Telco Systems' support system for opening a new support call, tracking and updating existing calls. Configuration assistance and troubleshooting of Telco devices Access to Telco Systems' support site for downloading software version upgrades, software updates (patches) and product documentation. Hardware repair according to Telco Systems' RMA standard procedure

Gold: Support Package 24X7 telephone/web/email support for opening a new support call, tracking and updating existing calls.Access to Telco Systems' support site for downloading software version upgrades, software updates (patches) and documentation. Configuration assistance and troubleshooting of Telco Systems' devices. Hardware repair according to Telco Systems' RMA standard procedure * * Can be upgraded with advanced replacement for Telco Systems products only.

If you are interested in further customer service information please use the following link: support-admin@batm.co.il