Telco Systems Return Material Authorization (RMA) procedure explained below covers all requests via the internet, email, or fax for, warranty and non-warranty return and repair and advance replacement for "dead on arrival" products.

 Product Warranty

Questions?
If you have any questions about the RMA process outlined below or regarding an RMA request in process, please contact our Customer Service Center by phone 781-255-2227, fax 781-255-2122 or by email at: repair@telco.com.

Address for shipment:
Telco Systems
10 Hampden Rd
Mansfield, MA 02048
7821-255-2227
fax: 781-255-2122

Any returns for repair must receive a Return Material Authorization Number (RMA) prior to shipment. Please review the repair and return policy below, and complete the request form. Upon approval from our Customer Service Center, a RMA Number will be assigned within 1 business day of request.

RMA POLICY

RMA POLICY Failed units will be categorized according to age, warranty period for that product, and nature of fault as follows: - DOA (Dead on Arrival). All unit(s) "Dead on Arrival" will be replaced free of charge. Dead on arrival failures are defined as unit(s) that fail less than 30 days after purchase (proof of purchase required). Replacement unit(s) will be shipped on an advance replacement basis, as inventory is available. A Purchase order or credit card for the replacement unit must be provided at time of request. Replacement material will be shipped at no cost when available. The exchanged unit must be returned to Telco Systems within 10 days of receipt of replacement. Failure to return the exchanged item will result in invoicing against PO or credit card provided. - WARRANTY. All units covered under warranty will be repaired or replaced at Telco discretion, within 30 days of receipt at Telco repair center. Customer must request an RMA# prior to shipment. Customer must ship defective items freight pre-paid to the designated Telco Systems support repair center within 30 days of RMA approval. All items returned must be properly packaged, and reference the RMA# assigned to avoid delays. Should the unit be deemed NTF (No Trouble Found), and our Technical Assistance Center was not contacted prior to return for repair, a NTF Fee will be charged. - OUT OF WARRANTY. Unit(s) out of warranty will be repaired on a "best efforts" basis, subject to customer acceptance of Telco Systems repair charge. Customers are responsible for arrangement and payment of shipping costs for non-warranty items to and from Telco Systems repair center. Telco Systems will make reasonable efforts to repair and return repaired unit(s) within 30 working days of receipt. Should Telco Systems deem the unit(s) "beyond economical repair" the customer will be informed and an appropriate action will be decided upon and taken. I have read and understand the Return Material Authorization RMA Policy outlined above.