What service providers should know about the affects of COVID-19 and how to prepare for the ‘new normal’

During the past decades of relative stability, innovation has moving slowly to improve well-being, convenience, and resource efficiency. Service providers focused on simplifying operations and enhancing their customer’s experience without having to deal with uncertainty or scarcity. As of early 2020, the stability we took for granted was taken away. The business continuity and disaster recovery plans we have in place tend to focus on events like natural disasters, cyber incidents and power outages. However, these do not hold up in the context of the COVID-19 pandemic. Disruption and Innovation…

Read More

Working from Home spikes broadband demands making communication networks today’s critical infrastructure

Broadband connectivity becomes critical infrastructure in the COVID-19 pandemic The Coronavirus outbreak has heightened the importance of connectivity in our lives. Communication Service Providers (CSPs) are the enablers of modern societies, allowing millions of individuals, students, companies and educational facilities to continue their business and learning remotely. Shouldering this responsibility, CSPs must proactively plan ahead to continue facilitating workers and students in times of crisis. COVID-19 has been referred to as a Black Swan event. In late 2019, nobody expected an immediate need for remote working and learning of entire…

Read More