What service providers should know about the affects of COVID-19 and how to prepare for the ‘new normal’

During the past decades of relative stability, innovation has moving slowly to improve well-being, convenience, and resource efficiency. Service providers focused on simplifying operations and enhancing their customer’s experience without having to deal with uncertainty or scarcity. As of early 2020, the stability we took for granted was taken away. The business continuity and disaster recovery plans we have in place tend to focus on events like natural disasters, cyber incidents and power outages. However, these do not hold up in the context of the COVID-19 pandemic. Disruption and Innovation…

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