Enterprise applications like telepresence, data center outsourcing, and cloud computing are pushing service providers to go beyond selling just connectivity or ‘dumb pipe’ to selling services. However in order to generate revenue, providers need cost effective solutions that support multiple services each having its own SLA. To meet the required level of service, the provider must honor certain OAM attributes for delay, jitter and packet loss.
OAM (Operations, Administration and Maintenance) allows service providers to measure and verify the SLA to the customer. It also provides a means to efficiently monitor and manage the network, saving on operational costs. These OAM attributes have been implemented into Carrier Ethernet making it the technology of choice for many service providers.