What service providers should know about the affects of COVID-19 and how to prepare for the ‘new normal’
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|The Telco-Silver support package provides free access to installation user manuals, release notes, and SW upgrades through Telco Systems’ Customer Support website.|
Customer registration allows the creation of a free login account.
This package also includes e-mail access to support technicians, within local business hours, to help with implementation or other technical questions.
|The Telco-Gold support package can be purchased as an option to provide additional support services beyond what is included in the Telco-Silver package.|
Telco-Gold customers receive access to round the clock TAC Support.
Telco-Gold customers will have access to installation guides, user manuals, release notes, and SW upgrades through Telco Systems’ Customer Support website.
|The Telco-Platinum/Platinum+ support package can be purchased as an enhanced option to provide the ultimate in software and hardware support services.|
On top of the services included in the Telco-Silver and Telco-Gold packages, Telco-Platinum/Platinum+ adds return material authorization (RMA) for out of warranty Telco Systems’ equipment.
Telco-Platinum/Platinum+ customers will have access to installation guides, user manuals, release notes, and RMAs.
Telco-Platinum+ customers will have access to rapid RMA service (next business day replacement).