Support

We pride ourselves in providing the highest level of support to our partners and customers. Our professional team is on call to help resolve any issue or challenge you may encounter while using our solutions.

We offer a wide range of professional support to match your needs and budget – we are here to support you all the way, from early stages of network design to a fully functional mature complex network. Our training programs are built to improve your skills and help you provide creative solutions for your network.

We offer the Following Support Programs:

Technical Assistant Center (TAC)

Choose 8am-5pm or 24/7 online support. We also provide on-site support, software upgrades, and preventative maintenance service.  

On-site
Services

Includes optimization analysis, hardware and software implementation, software upgrades, and network audits.

Premium
Services


We offer several levels of service to meet your needs.

Training​

Our experts provide custom-designed courses, on‐job training, elearning and remote sessions for your teams.

Return Material Authorisation (RMA)

In the unlikely case of a faulty device, we provide hardware repair services, including a fast swapping option and on-site spare management.